Support
Something wrong?
Write to us
BeCool is an app for iPhone and iPad that lets you browse, save and generate high-resolution wallpapers. For anything about membership purchases, renewals, refunds or entitlement, email us.
01Contact us
For membership purchases, renewals, refunds or entitlement questions, email support@bcol.cc and include the Apple sign-in identity you used for the purchase and a screenshot of your receipt.
We reply within two business days. Where Apple's billing or refund process is involved, the time it takes also depends on Apple.
What does membership include?
Two benefits: an ad-free experience across BeCool, and a daily image generation allowance. The allowance is the number shown under Membership in the app. It is set by our server and may change.
How do I cancel auto-renewal?
On iPhone or iPad, open Settings → your Apple account → Subscriptions, find BeCool and cancel. Your current period stays active after you cancel; renewal simply stops at the end of it. Canceling is not a refund.
Can I get a refund?
Refunds are handled by Apple under App Store rules. Neither we nor this email address can issue a refund directly. Request one from Apple's order page (reportaproblem.apple.com); when a refund succeeds, the entitlement from that order is revoked.
Membership missing after switching phones or reinstalling?
Sign in to BeCool with the same Apple sign-in identity you purchased with, then open Me → Membership and tap Restore Purchases. Membership belongs to the Apple sign-in identity used at the time of purchase, not to the device.
Does deleting my account cancel my subscription?
Deleting your BeCool account does not cancel your Apple subscription. It is not a refund either. To stop being charged, cancel the subscription in your system subscription settings first.
Wallpaper contributions and content questions?
The same email address works — please include the work's ID or link in your message. You can check review status under My contributions in the app.